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Returns & Exchanges

Here at Viea, your satisfaction is our number one priority. But if for any reason you are not completely satisfied with your purchase, we are happy to give you a site credit for unworn items. Merchandise should be returned and accompanied by the original packaging and must show no signs of wear for the return to be accepted with refund.
To request for a site credit or refund, send an email to customercare@vieajewelry.com within 7 days of receiving your item (s) and please include RETURN REQUEST and you order number in the subject line. Item(s) must be delivered back to our facility by the 14th day from the original purchase date.Once we received the returned item(s) on our warehouse in the conditions we required, we will provide you an online credit code via email or a refund for the amount of the item being exchanged, which can be used immediately to place a new order exclusively on vieajewelry.com.
Please allow us up to 72 hours for your returned item(s) to be processed and the site credit issued.Should the received product be of great concern and dissatisfaction, please feel free to reach out to us via website chat or email us at customerservice@vieajewelry.com and we will get back to you as soon as possible.
Please note that shipping costs are not refundable.

Willamina Dustice

Co-Founder

Sleve McDichael

Co-Founder

Boberta Dugnutt

Co-Founder

HQ stories

A day at the shop

Use this text to share information about your brand with your customers. Describe a story or some unique aspect of your business that will help customers relate to your brand. This could be a story from the early days of your company, or some aspect of your brand that helps you to stand out. Typically you will want this section to be about 150 words. Not too long and not too short. The goal is to give customers a reason to buy from you and not from someone else. A personal story or a convincing statement of brand values will help you accomplish that. Help customers connect with your brand and they will want to buy from you.

Main and Fifth

Our Office

Do you have a physical space that is associated with your brand? Feature it here. It doesn't have to be a beautiful storefront. It can be where you came up with the idea for your business or where you stage products for delivery. Help your customers connect the brand with a place and with real people.